Terms & Conditions – Online Booking

This Agreement is entered into by and between: Enoptron Ltd t/a Indy Neogy (the Coach) and

_____________________________(Client) whereby the Coach agrees to provide

Coaching Services for the Client.

Definition: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that aims to aid the client in thinking that aids with the improvement of professional and/or personal life.

1) Coach- Client Relationship

Coach agrees to maintain a high ethical standard of behaviour and inform the Clien of any possible conflicts of interest at the earliest possible moment after awareness occurs.
Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the Royal College of Psychiatrists and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
The Client understands that in order to enhance the coaching relationship, the Client agrees to create the time and energy to participate fully in the program and to communicate promptly any concerns about the relationship.

2) Services
Indranath Neogy
Enoptron Ltd
Doncaster, DN5 7XH


The parties agree to engage in a ____________ Coaching Program through

______________________ meetings. Coach may also be available for extra meetings beyond those originally schedules at the usual charge.

3) Schedule and Fees
This coaching agreement is valid as of ____________

The fee is _______________ per meeting – payable in advance of the meeting.

Meetings will take place Face-to-Face/Virtually (Delete as appropriate.)

The calls/meetings shall be ____________ (length of call or meeting for example 30, 45, 60, 90, 120 minutes). If rates change before this agreement has been signed and dated, the prevailing rates will apply.

The refund policy in effect for the term of this Agreement is as follows: Meetings can be cancelled or rescheduled up 2 working days before the meeting for no fee. After this time a 50% charge applies.

4) Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the International Coaching Federation principles of confidentiality. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (unlike the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s consent. The Coach will not disclose the Client’s name as a business reference without the Client’s consent.

In keeping with the International Coaching Federation (ICF) code of ethics this agreement signifies your consent to list your name, contact information, the start and end date of the coaching relationship and the number of paid and/or pro-bono coaching hours on a client coaching log. You can withdraw your consent at any time, and this can be done in writing via email or post.

All information requested complies with GPDR and is for the purpose of providing evidence to the ICF to verify the coach’s coaching experience for eligibility for application for ICF credentials. The ICF conduct periodic audits to verify applicants’ coaching experience and coaches will be asked to verify the contact information for their clients.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.


6) Cancellation Policy
Client agrees that it is the Client’s responsibility to notify the Coach 2 working days in advance of the scheduled calls/meetings. Coach reserves the right to bill Client 50% for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.

7) Record Retention Policy
The Client acknowledges that the Coach has disclosed his/her record retention policy in Appendix A with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship

8) Termination
Either the Client or the Coach may terminate this Agreement at any time with 1 week written notice. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.

9) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

9) Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

10) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

11) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of the England and Wales, without giving effect to any conflicts of laws provisions.

12) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.